Appointments - Cancellations/Payment Policy
We make every attempt to see our patients at the set appointment time. Understandably a long wait is an inconvenience, but is occasionally unavoidable. You have our pledge that we shall do everything we can to avoid making you wait.
Sometimes we may have to cancel an appointment on short notice. We know that this creates problems for you and will provide you with as much notice as possible. We will reschedule your appointment at the earliest available time.
If you need to change your appointment, a 1 business day notice is required. If at least a 1 business day notice is not given to change or cancel an appointment or if you miss your scheduled appointment, we reserve the right to charge a fee of $25.
Payment Policy:
Payments are due at time of service unless covered by insurance. We expect and appreciate all insurance co-payments and deductibles to be paid at time of service. It is NOT our intent to bill for co-payments and/or deductibles.
Insurance claims not paid by your insurance plan after 60 days are your responsibility.
Most insurance plans require you to make a co-payment with each visit. These are required the day of service and failure to pay the co-pay at the time of the visit may result in a fee of $20.
Common Misconception #1:
I came in for my yearly eye exam - shouldn't it be billed to my vision insurance? If you have a medical concern such as cataracts, blurry or dry eyes, or any Medical Diagnosis then your medical insurance must be billed.
Common Misconception # 2:
Why do I have a charge for a "refraction fee"? A refraction is a test generally used to determine how well a person sees. Refractions may be necessary for the physician to diagnose your eye condition. If you have a medical problem, your visit must be billed to your medical insurance and you may still need a refraction. Unfortunately, refractions are not covered by some insurance companies, such as Medicare, even if a patient has glaucoma, cataracts, etc.
We accept the following:
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